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Allianz announces proposed changes to Claims operations

Press release   •   Jan 31, 2018 14:00 GMT

As the number of claims the company receives continues to fall and customer claims journeys become increasingly digitalised, Allianz is proposing some changes to its Claims operation.

Allianz proposes:

  • The closure of its Manchester Claims office. Due to the complex nature of the claims handled, it is envisaged that Manchester would remain open until the end of September 2018.
  • The consolidation of Allianz’s Bodily Injury claims at Milton Keynes for Commercial Lines and Bristol for Personal Lines. Transfers will start from March 2018.

These proposed changes place 80 roles at risk of redundancy. Around 20 new roles will be created at Milton Keynes to look after the increased work at that site.

Chief Claims Officer, Graham Gibson said “In order to remain competitive and best serve our customers in a rapidly-changing market, it’s important that we keep all aspects of our Claims operation under review.These proposed changes will allow us to focus our expertise on specific centres of excellence and offer an improved, more digitalised solution for our customers.”

Should the proposals go ahead, Allianz will provide whatever support is needed to help its people find suitable employment opportunities within Allianz where possible.


For further information please contact:

Mark Bishop Tel: 07802 925 053, email:

David Keel Tel: 01483 552718, email:

The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 86 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing over 650 billion euros on behalf of its insurance customers while our asset managers Allianz Global Investors and PIMCO manage an additional 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold a leading position in the Dow Jones Sustainability Index. In 2016, over 140,000 employees in more than 70 countries achieved total revenue of 122 billion euros and an operating profit of 11 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

The statements contained herein may include prospects, statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially from those expressed or implied in such forward-looking statements.

Such deviations may arise due to, without limitation, (i) changes of the general economic conditions and competitive situation, particularly in the Allianz Group's core business and core markets, (ii) performance of financial markets (particularly market volatility, liquidity and credit events), (iii) frequency and severity of insured loss events, including from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the euro/US-dollar exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions, including related integration issues, and reorganization measures, and (xi) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences.

No duty to update


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