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Allianz creates digital claims propositions role

Press release   •   Aug 13, 2019 09:51 BST

Shelley Hughes, digital claims propositions manager, Allianz Insurance

Allianz Insurance has appointed Shelley Hughes to the newly created position of digital claims propositions manager.

Shelley will lead the development of a multi-channel, data driven claims proposition which will enhance Allianz’s customer journey. She will be responsible for bringing digital innovations and techniques to the business in order to meet the changing expectations of the customer of the future.

Having joined Allianz in 2002, Shelley has held a number of roles within the business including claims data and insight team leader. She has also led data projects and most recently spent six months at Allianz Group in Munich working on automation strategy.

Allianz’s head of claims strategy and customer experience, Margaret Scott, said: “As part of our fit for future strategy we are constantly looking at ways that we can continue to improve and strengthen our claims function.

“Shelley has a wealth of experience in data and digital strategies. I’m very confident that her appointment will help us future proof our Claims proposition and ensure that we continue to meet the evolving needs of our customers.”


The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and Allianz Global Investors manage more than 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 131 billion euros and an operating profit of 11.5 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.

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