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Allianz launches partnership with Plastic Surgeon

Press release   •   Nov 22, 2019 09:30 GMT

Graham Stait, head of supply & experts, Allianz Insurance

Allianz Insurance has launched a partnership with Plastic Surgeon, a specialist restoration company that focusses on engineered repairs to surface damage, rather than replacement.

The partnership with Plastic Surgeon will bring many benefits including significant sustainability improvements, as targeted repairs will waste fewer materials. Since the project began in excess of a quarter of a tonne has already been saved from landfill.

Brokers and customers will be able to track repairs online using a bespoke reporting platform. Ownership of claims will be given to Plastic Surgeon, who will contact the customer within four hours of instruction. This approach aims to create a hassle-free solution for the broker and end customer and could potentially speed up the claims lifecycle by up to 80%.

Examples of common types of surface repairs include damaged wooden surfaces, cracked tiles, brick and stone work and repairs to UPVC windows. Plastic Surgeon is also working with Allianz’s panel of loss adjusters on large claims which include escape of water and fire damage. This approach focusses on ‘repair first’, with Plastic Surgeon providing instant advice on which materials can be repaired before any work takes place.

Graham Stait, head of supply and experts, Allianz Insurance said:

“We’re really excited to be partnering with Plastic Surgeon. The partnership will see us providing quicker and less expensive solutions for surface repairs, speeding up our ability to settle claims and ultimately benefitting brokers and customers.

“Sustainability is a key focus for our business and I’m really pleased that this partnership aligns with our company objectives by providing a more environmentally-friendly solution which wastes fewer materials.

“We have extended this partnership across Casualty, Commercial property and Household claims and will be closely monitoring the progress to see if it can be rolled out to other parts of the business”.

Chris Edwards, head of insurance, at Plastic Surgeon commented:

“Allianz’s commitment to a sustainable approach is exemplary with sustainability in the insurance arena becoming more critical, as the size of losses increase with perils such as escape of water damage becoming more frequent.

“Allianz’s size and diverse range of claims is a fantastic opportunity for us to demonstrate the differing type of repairs that we can carry out. We’re delighted to be working with the team and very much look forward to continuing our partnership.”


The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and Allianz Global Investors manage more than 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 131 billion euros and an operating profit of 11.5 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.

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