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Home & Legacy launches online claims portal

Press release   •   Aug 15, 2019 10:00 BST

Home & Legacy’s managing director, Barry O’Neill

High net worth insurance specialist, Home & Legacy, has launched an online household claims portal following broker feedback.

The new service allows customers and brokers to report claims online 24/7 and, in addition, the facility to track the status of a claim online. Brokers will also receive automatic email notifications as soon as a claim is reported.

The changes also mean that policyholders and brokers will benefit from out of hours loss adjuster instruction where necessary and will have the option to upload supporting documents, such as receipts, valuations, photographs and videos.

The new online claims process is offered in addition to Home & Legacy’s already excellent level of personal service provided by its award winning claims team over the phone and via email.

The new offering was developed following broker research carried out by Home & Legacy, which found that 90% of brokers would find a claims reporting portal helpful.

Home & Legacy’s head of claims, Andrew Reid said:

“We listened to broker feedback which demonstrated there is a real appetite to report and track the status of claims online. I am delighted we can now offer even more choice in how our customers and brokers can communicate with us about a claim".

Home & Legacy’s managing director, Barry O’Neill added:

“The launch of our online claims service follows the fantastic success of our e-trading platform, Home & Legacy Online. We saw first-hand how much e-trading has improved transactional efficiency; enabling our team of experts to provide an even better service by adding value to complex underwriting decisions.

“Our broker research also found that 40% of brokers were unsure whether insurance providers could be using technology more effectively to handle claims, which shows that there is an opportunity to differentiate ourselves in this area. Looking ahead, I am confident Home & Legacy will continue to explore innovation in claims, to enable our handlers to focus on delivering added value which our brokers and customers have come to expect from Home & Legacy”.


Notes to editors - Home & Legacy

  1. Home & Legacy Insurance Services Limited is an independent high net worth insurance provider offering high quality insurance policies that are underwritten by a panel of the UK's leading insurers at exclusively negotiated rates. The company is a wholly-owned subsidiary of Allianz Holdings plc.
  2. For more information on the products, visit
  3. 50 brokers took part in the online survey about claims online between 20th December 2018 and 7th January 2019.

The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and Allianz Global Investors manage more than 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 131 billion euros and an operating profit of 11.5 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.

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