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Profits up and great news on customer loyalty

Press Release   •   Nov 09, 2018 09:30 GMT

Jon Dye, CEO, Allianz Insurance
Allianz UK Financial Results                 Q3 2018 (YTD)               Q3 2017 (YTD)
  • Gross Written Premium (GWP)                        £ *1,534.2m                       £ *1,589.4m
  • Operating Profit                                               £113.6m                           £84.6m
  • Combined Operating Ratio (COR)                      96.0%                            98.5%
Commercial Lines
  • GWP                                                            £*856.1m                        £*822.4m
  • COR                                                              95.8%                               95.7%

Personal Lines

  • GWP                                                              £678.0m                         £767.0m
  • COR                                                               97.2%                                100.2%

*The GWP figures shown for Q3 2018 (YTD) and Q3 2017 (YTD) exclude income from Engineering Inspection and Special Services. The GWP figures reported at Q3 2017 were inclusive of this income.
See Notes for the Media.

Chief Executive Officer, Jon Dye said:
“Profits are up 34.3% over the same period in 2017 and the combined operating ratio has improved by 2.5% compared to this time last year. The revenue position reflects the transfer of Allianz’s personal home and motor business to LV= with all the retained business lines continuing to perform well.

“I recently visited our Maidstone office which is the home of the team coordinating the
commercial transfers from LV= and I am pleased to report that several months of careful preparation is paying off. The mapping of the e-traded products onto our own product suite is working well, the new taxi and truck products are also performing well in the market and the conversion of cases is good.

“A determination to make the process as smooth as possible for brokers has helped significantly in the way we have gone about the transfer of business. We have another 10 months of case by case trading with brokers for previous LV= commercial business but we are undoubtedly off to an encouraging start.”

Commercial:
GWP has increased by 4.1% and the COR stands at a steady 95.8%. Achieving rate strength at levels required to maintain a consistent approach to customers relies heavily on the relationship between broker and insurer where trust and respect for each other’s challenges is crucial.

Relevant to this is the issue of claims inflation which is trending at an adverse level. The increasing cost of repairing motor vehicles and the rise in the cost of labour for repairing damage to property are two examples where costs have risen sharply. The uncertain
pre-Brexit environment means these are pressures that are unlikely to diminish in the near term and may well continue beyond the point the UK leaves the EU.

The prospects for Engineering Construction and Power are most encouraging. Underlining its position as a multi-niche insurance and inspection provider, the business has launched a new proposition which covers both the construction and operation of renewable technologies. Targeting the operators of wind, solar and hydro power there is confidence this will land well in the market.

Personal:
As at the half year point, transferring the home and motor personal lines business to LV= is having an effect on the top line. Importantly, the COR is 3.0% lower than at the same period last year, which is a further decrease of 0.9% over the figure reported at the half year point this year.

Petplan continues to deliver very good top line and profit growth with customer retention
impressive in a competitive market.

Claims
As well as the financial impact of claims inflation on repair costs, there is also a significant deterioration in theft claims to levels normally associated with pressures on the economy caused by a recession. Having carefully analysed the causes our conclusion is that there has been a move away from lone opportunistic criminals towards planned and targeted theft organised by groups and criminal gangs.

The importance of having the most effective and up-to-date crime prevention measures is something we would like customers to have front of mind. This is clearly an issue where we can work in partnership with brokers by sharing risk management expertise with customers.

Jon Dye concluded:
“I have spoken before about our focus on using the Net Promoter Score (NPS) methodology to measure customer loyalty. We have just completed the annual UK research exercise which involves asking brokers questions about business performance compared to our competitors.

“I am delighted to say the feedback from brokers means our Commercial business remains a loyalty leader with the highest NPS score among its peers and Engineering Construction and Power also remains the loyalty leader. For Petplan our customers are asked directly for their feedback and we have strengthened our position as number one in this market.

“As we enter the last trading quarter we are well positioned to post a good financial performance in 2018 and the continued support of the broker community is important if we are to achieve this goal.”

Jon Dye, Chief Executive Officer.


Notes for the Media:

1.In prior years our Engineering Inspection fee income was included within GWP. This has been reviewed in preparation for the introduction of the new International Accounting Standard for Insurance Policies (IFRS 17) which is effective from 1st January 2021.

2.The figures in this press release are all stated before the 40% Allianz Group quota share arrangement. The quota share is in place for capital management purposes.
The local numberswill vary from those provided by Allianz Group largely because of fluctuations in the Sterling against the Euro exchange rate during the period.

3.Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group.The Allianz Group is one of the world's leading insurers and asset managers with more than 88 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest asset managers with third party assets of 1,448bn euros. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold a leading position in the Dow Jones Sustainability Index. In 2017, over 140,000 employees in more than 70 countries achieved total revenue of
126 billion euros and an operating profit of more than 11 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

The statements contained herein may include prospects, statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially from those

expressed or implied in such forward-looking statements. Such deviations may arise due to, without limitation, (i) changes of the general economic conditions and competitive situation, particularly in the Allianz Group's core business and core

markets, (ii) performance of financial markets (particularly market volatility, liquidity and credit events), (iii) frequency and severity of insured loss events, including from natural catastrophes and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the euro/US-dollarexchange rate, (ix) changes in laws and

regulations, including tax regulations, (x) the impact of acquisitions, including related integration issues, and reorganization measures, and (xi) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences.


No duty to update

The company assumes no obligation to update any information or forward-looking statement contained herein, save for any information required to be disclosed by law.


Media Contact:

Mark Bishop, Corporate Communications Manager.
Work - 01483 552731 Mobile - 07802 925053 Email - mark.bishop@allianz.co.uk

The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 88 million retail and corporate customers. Allianz Group customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz Group is one of the world’s largest investors, managing over 650 billion euros on behalf of its insurance customers while our asset managers Allianz Global Investors and PIMCO manage an additional 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2017, over 140,000 employees in more than 70 countries achieved total revenue of 126 billion euros and an operating profit of 11 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

The statements contained herein may include prospects, statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially from those expressed or implied in such forward-looking statements.

Such deviations may arise due to, without limitation, (i) changes of the general economic conditions and competitive situation, particularly in the Allianz Group's core business and core markets, (ii) performance of financial markets (particularly market volatility, liquidity and credit events), (iii) frequency and severity of insured loss events, including from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the euro/US-dollar exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions, including related integration issues, and reorganization measures, and (xi) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences.

No duty to update

The company assumes no obligation to update any information or forward-looking statement contained herein, save for any information required to be disclosed by law.

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